This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Agencys policies plans and procedures

Knowledge skills and ethics relevant to current industry and professional standards and codes of ethics and practice

Personal development opportunities and options

Principles and techniques of

personal goal setting

measuring performance

time management

identifying personal behaviour self awareness personality traits

establishing a personal development plan

Relevance of the work role and functions to maintaining sustainability of the workplace including environmental economic workforce and social sustainability

Relevant legislation and agency guidelines and codes of ethics or practice standards

Relevant organisation goals and objectives

Requirements for professional well being including

worklife balance

emotional well being

physical well being

workplace health

personal skills

Types of learning styles and how they relate to the individual

Types of work methods and practices which can improve personal performance

Essential skills

It is critical that the candidate demonstrate the ability to

Analyse culturally different viewpoints and taking them into account in personal development and professional practice

Analyse own performance

Apply skills in negotiation communication and decisionmaking

Assess impact of professional practice on others

Assess the effectiveness of own skills development

Demonstrate understanding and implementation of relevant procedures

Demonstrate ongoing reflection on and development of personal capability to meet professional standards in particular to

actively seek professional development opportunities

seek and reflect upon feedback

seek opportunities for supervision mentoring

identify and participate in personal development

integrate learning into improved practice

Develop and maintain professional supports and networks

Elicit analyse and interpret feedback

Maintain professional well being

Monitor research trends related to roles and responsibilities

Research information to develop personal development and work plans

Use information systems to assist establish work plans

Work toward a balance between own values and beliefs and the requirements of the job

Work with an awareness and sensitivity to conflict culture and context

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

communication skills including receiving and analysing feedback and reporting

interpreting written and oral information about workplace requirements

Take into account use and promote effectively opportunities to address environmental responsibility and sustainable practice issues including efficient use of resources

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance

This will include contexts applicable to the work environment such as actual or simulated workplace situations involving a combination of direct indirect and supplementary forms of evidence

Evidence will be guided by selection from the Range Statement justified in terms of work requirements work roles and responsibilities and occupational specialisations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace

Method of assessment

Demonstration of competency within the working environment to learn from others and reflect on performance

Where there is not an opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Observation of processes and procedures oral andor written questions on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Review of any documentation produced by the candidate related to self development

Sources of information about current best professional practice may include:

Circumstances required to operate effectively may include, but is not limited to:

Requirements to maintain professional well being refer to:

Sources of professional support may include: